Some of our featured articles
Churn Surveys: How to Use Them to Prevent Churn and Increase Revenue
Though gaining clients is a big plus, retaining clients can be achieved in a cost-effective manner. Quite a number of…
How Session Recordings Reveal Hidden Churn Signals?
While one can measure the retention level through traditional means such as churn rate, number of active users, or log-in…
Churn Solution vs ChurnKey: What’s the Best Retention Tool (2026)?
With a subscription-based business landscape growing increasingly competitive every day, retaining customers is more crucial than ever. Two of the…
The Retention Value Formula: Why it Matters?
The retention value formula helps companies quantify the long-term value of retaining customers, offering insights that go far beyond basic…
Net Promoter Score (NPS): What it is and How to Calculate it
When it comes to understanding customer loyalty, few tools are as widely used—or as straightforward—as the Net Promoter Score (NPS)….
Why You Should Allow Self-Service Cancellation?
In the age of digital-first, today’s customers expect convenience, transparency, and control over services and subscriptions. Maybe the most effective…
How to Create a Churn Zero Strategy?
Customer churn is a major issue for businesses, especially in the subscription economy. A Churn Zero Strategy emphasizes reducing customer…
How to Retain Customers under the FTC Click-to-Cancel Rule
Retention of customers has always been on the agenda for subscription companies. However, since the introduction of the FTC Click-to-Cancel…
Churn Prevention in SaaS: How to Retain Customers?
Customer churn is a big challenge that SaaS faces. It reduces revenues and increases CAC, which makes economic growth hard…
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