Capture every Customer Interactions to Improve Your Flow
Watch session replays to understand exactly where users pause, get confused, or drop off. This helps you spot friction points and improve the experience.
Get In Your Customers' Heads
- Watch real session replays to see how customers move through your cancellation flow.
- Spot hesitation and confusion by observing where users pause or linger.
- Identify drop-off moments so you can fix friction and improve the experience.
Behavioral Analytics
- See where users hover or move their mouse to understand focus and attention.
- Track which buttons or links users interact with to gauge engagement.
- Identify how far users scroll to detect interest, frustration, or drop-off points.
Session Recordings FAQs
Have questions? We’re here to help.
How does session playback help improve my cancellation flow?
By watching session recordings, you can pinpoint where users drop off,
what causes hesitation, and which offers resonate the most. This allows
you to optimize your cancellation flow to increase retention and reduce
churn.
Can I watch session recordings for specific users?
Yes, you can filter and search session recordings by user segments,
actions, or behaviors to analyze the most relevant sessions based on
specific customer interactions or characteristics.
Subscription Growth Resources
Check out our blogs and guides to improve retention and keep customers satisfied
Ready to Take Your Retention to the Next Level?
Schedule a call with our team today to discuss your current approach and see how we can help you improve retention.
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