Recover more failed payments with intelligent retry logic.

Smart Retries learns from every failed charge, issuer behavior, decline codes, time of day, customer history and retries each payment at the moment it's most likely to succeed. No fixed schedule. No engineering effort. Just more revenue.

Runs on Stripe and WooCommerce.

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PAYMENT SUCCESS RATE· LAST 30 DAYS

Successful payments — with Smart Retry 

Successful payments Churn Solution Smart Retries fires here
Set it once. Forget it forever.

Enable Smart Retries in less than 2 minutes.

No code. Three quick steps and Smart Retries runs silently in the background.

  1. 1
    Enable the feature Flip the toggle in your dashboard.
    ~10 sec
  2. 2
    Set your configuration Pick retry window, max attempts, risk tolerance.
    ~2 min
  3. 3
    We handle the rest Failed payments are scored and retried automatically.
    ∞ ongoing
The problem

Static retries leak revenue you can't see.

5–10%
of recurring payments fail on the first attempt

Most failures are temporary, expired cards, soft declines, network timeouts. The revenue is there, just waiting to be recovered.

Up to 70%
of failed payments can be recovered with smart retries

Retry timing matters. Retrying at the right moment dramatically increases recovery rates compared to fixed retry schedules.

Where revenue actually goes

last 30d · cohort: SMB SaaS
All billing attempts $1,000,000 Successful first charge $932,000 Failed on first attempt $68,000 Recovered via static retries $48,200 Lost forever (involuntary churn) $39,440
The solution

A retry engine that learns the moment to retry.

Adaptive timing.

Retries shift dynamically, sometimes 17 minutes after failure, sometimes 4 days based on what the model has learned about that exact issuer and decline code.

How it works

Three steps, running every hour, in the background.

No webhooks to handle. No queues to monitor. Smart Retries plugs into your existing billing provider and quietly does its job.

Step 01

Turn Smart Retries on

Flip the toggle in your dashboard and set the configuration such as retry limits, eligible statuses, and timezone.

Step 02

Retry at the best time

The retry fires automatically at the chosen window. If it succeeds done. If not, the model updates and re-scores the next window.

Step 03

Track results in the dashboard

Watch recovery rate, recovered revenue, and per-customer retry timelines update in real time. Full analytics, no spreadsheets.

WooCommerce

How Smart Retries works on WooCommerce.

Smart Retries connects to your store through WooCommerce webhooks. When a subscription renewal fails, we detect it and decide when to retry the charge and against which saved card. Your WooCommerce Subscriptions extension needs to be active, since that is what holds the subscription and card data we act on.

We never collide with WooCommerce's own retry schedule. Before retrying a renewal, we check whether WooCommerce Subscriptions already has a retry pending on that order, and stand down if it does, so a customer is never charged twice for the same renewal. If WooCommerce switches our webhooks off after failed deliveries, the plugin turns them back on by itself, so detection does not quietly go dark.

One thing worth knowing about WooCommerce's own retries: they are queued in Action Scheduler and driven by WP-Cron, which fires on page visits. On a low-traffic or heavily cached store that stretches the retry steps out, and the customer emails attached to them arrive late. You can see this for yourself at WooCommerce > Status > Scheduled Actions, and fix it with a real server-side cron. Our retries are triggered by Churn Solution calling your store directly, so their timing does not depend on WP-Cron.

Comparison

Static schedules vs. Smart Retries.

Same failed charge with two different revenue outcomes.

 
Static schedule
Churn Solution Smart Retries
Retry timingDecides when to charge again
× Fixed: day 1, 3, 7
✓ Adaptive, scored per attempt
Signals usedWhat informs each retry
× Day count only
✓ Payment success signals and customer behavior
Engineering workTo set up & maintain
× Cron jobs, webhooks, retry queues
✓ One toggle, no code
VisibilityPer-customer, per-attempt
× Logs only
✓ Full analytics on our platform

Smart Retries FAQs

Have questions? We’re here to help.

When do you retry failed payments?
We don’t retry randomly. We detect the best possible time when your customers are most likely to successfully complete their payment. Our system analyzes payment behavior patterns and retries at the optimal moment to maximize recovery rates.
Does Smart Retries replace Stripe retries?
No. Smart Retries does not replace Stripe retries. Instead, it works on top of them. If Stripe attempts a retry at the same time we planned to retry, we automatically skip our retry to avoid duplication. Both systems can run together without conflict.
Does it require any technical work from my team?
No development is required. You simply have to enable Smart Retries on your account and set your configuration preferences then we handle the rest.

Subscription Growth Resources

Check out our blogs and guides to improve retention and keep customers satisfied

Ready to Take Your Retention to the Next Level?

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  • Expert guidance
  • Effortless Setup, Maximum Impact
  • Proven Success with Leading Brands
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